Avg. response time
Within target
1h 7m
Target ≤ 4h 0m
0h
5h
2h 53m faster than target
Avg. resolution time
Within target
1h 20m
Target ≤ 8h 0m
0h
10h
6h 40m faster than target
SLA compliance
Within target
98.1%
Target ≥ 90.0%
0%
100%
8.1 pts above target
Updated 10/21/2026, 11:28:33 PM