BCS IS | IT — On-Call Rotation & Outage Alerts
Company Name
BCS IS | IT
Opt-in Method
Verbal Consent Over The Phone
Use Case for SMS
On-call rotation and outage alerts
When a technician calls the BCS IS | IT business line, published at https://techdashboard.bcsisit.com, the call is answered by a BCS IS | IT dispatcher or agent representative. The dispatcher asks for verbal consent from the caller to receive SMS on-call rotation and outage alert messages from BCS IS | IT. Technicians provide their personal mobile number to the dispatcher to be added to the on-call rotation in the internal ops dashboard. Phone numbers are entered by an admin — technicians confirm verbally or via email that they consent to receive outage alerts.
Dispatcher asks: Do you consent to receive on-call rotation and outage alert messages from BCS IS | IT? Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share mobile information with third parties for promotional or marketing purposes.
Please say "Yes" or "No".
If the caller states "Yes":
Dispatcher states: By stating "Yes" and providing your phone number, you agree to receive transactional text messages for on-call rotation and outage alerts from BCS IS | IT. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share mobile information with third parties for promotional or marketing purposes.
Once the caller verbally agrees, the phone number is recorded in the ops dashboard and a confirmation SMS is sent to the technician:
"You have agreed to receive SMS on-call rotation and outage alert messages from BCS IS | IT. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help."
At any time, a technician may reply STOP to any SMS message to opt out of further alerts. BCS IS | IT will process the opt-out promptly and remove the technician from the active alert roster. Technicians may also request removal verbally or via email to support@bcsisit.com.