Last updated: July 22, 2026
BCS IS|IT ("BCS," "we," "us," or "our") is committed to protecting the privacy of individuals whose information we collect through this website and our operational dashboards (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
We collect information you provide directly to us, such as your name, email address, phone number, and company when you are invited to use the Service or contact us. We also collect information automatically when you use the Service, including device information, usage data, and cookies or similar technologies.
We use the information we collect to provide, operate, and maintain the Service; to process your requests and respond to inquiries; to send technical notices, updates, and administrative messages; to monitor and analyze trends, usage, and activities in connection with the Service; and to detect, prevent, and address technical issues or security concerns.
We do not sell, trade, or rent your personal information to others. We do not share your personal information, including any mobile opt-in data (such as phone numbers and SMS consent collected for outage and alert notifications), with any third parties. Your information is used solely to deliver the Service and communications directly to you. We may also disclose information when required by law or to protect our rights and safety.
As part of our operations, we may send SMS alerts and notifications via third-party providers (such as Telnyx). Message frequency varies depending on activity and events: for regular support SMS, messages are sent on a per-ticket basis as updates occur on your support ticket, while outage and incident alerts may result in multiple messages per day during active incidents. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message you receive from us. For help or support, reply HELP. You may also contact us using the information below.
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will delete or anonymize it.
We use cookies and similar technologies to operate and improve the Service. You can instruct your browser to refuse cookies, though some features of the Service may not function properly without them.
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. To exercise any of these rights, please contact us using the information provided below.
The Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.
The Service is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Your information may be transferred to and processed in countries other than your country of residence. By using the Service, you consent to such transfers in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time. We will update the "Last updated" date above when changes are made. Your continued use of the Service after any changes constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy, please contact BCS IS|IT at support@bcsisit.com.